Home Affairs Minister, Malusi Gigaba, says the department is finalizing action plans to deal with problem areas they've identified at Home Affairs offices. The department says it's concerned following several queries from members of the public and the media on delayed processes and long queues at the offices. Earlier this month, Gigaba went on a surprise visit to the Orlando West offices in Soweto - as part of his on-going campaign to address the complaints. He says he has received an assessment report that outlines the challenges faced by the public.

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