Western Union began operations in Nigeria in 1996 and from the start Diamond Bank has been an active player in facilitating foreign currency remittance for individuals abroad to their local beneficiaries. Diamond Bank became an Agent for Western Union in 2005 following the deployment of advanced technology and large delivery channels.
The cooperation between Western Union and Diamond Bank has seen tremendous growth and offers money transfer services at over a hundred locations. Diamond Bank’s advanced information technology systems enables the bank to have direct control over the remittance and disbursement process thereby ensuring swift, timely and efficient Western Union® Money Transfer service delivery from the 100 pay-point branches strategically located in Nigeria.
Western Union® Money Transfer service as offered by Diamond Bank targets small and large businesses (corporate and private individuals), families, spouses, students and anyone requiring funds remitted from contacts overseas. With the provision of fast, reliable and convenient money transfer services to customers, Western Union and Diamond Bank’s aims to streamline the process of the money transfer business in Nigeria.
The creation and maintenance of customer loyalty is a priority for both companies. This loyalty is acknowledged through Western Union’s customer loyalty programme through which six active Western Union and Diamond Bank customers were rewarded with a range of US Dollar cash prizes in 2006.
The process of claiming Western Union funds from Diamond Bank is very easy. The aim is to be as accessible as possible therefore customers can simply identify themselves with a National ID card, Driver’s License, International Passport or School ID Card. The bank has also relaxed some of the conditions for pensioners and traders for transactions with smaller amounts to enhance service delivery.
At Diamond Bank, convenience is the watch word; hence the delivery of fast and reliable worldwide money transfer as offered by Western Union and the guarantee of customer confidence and satisfaction through efficient service. Customers are served according to their needs and without delay by dedicated and friendly staff.
The cooperation between Western Union and Diamond Bank has been both fruitful and rewarding and will continue to be so through the combined efforts of both companies. Diamond Bank is presently expanding its Western Union locations with the recent branch expansion drive in its strides to increase the availability of Western Union money transfer services in Nigeria.
About Western Union
The Western Union Company (NYSE: WU) is a leading provider of global money transfer services. Together with its affiliates, Orlandi Valuta and Vigo, Western Union provides consumers with fast, reliable and convenient ways to send and receive money around the world, as well as send payments and purchase money orders. Western Union, Orlandi Valuta and Vigo operate through a network of more than 305,000 Agent locations in over 200 countries and territories. Famous for its pioneering telegraph services, the original Western Union dates back to 1851.
