Kenya: Almost Half of All Government Services Fully Digitized

(file photo).

Nairobi — About a half or 50 percent of Government services have been fully digitized, the Ministry of Information, Communication and Technology said.

In its latest one-year performance scorecard, the Ministry announced that a total of 5, 084 services have been fully digitized out of the identified 9, 362 total state services.

Out of 9, 362 services, 2, 555 are partially digitized.

"When the Ministry took over the e-citizen platform, only 350 services had been onboarded," it said.

"The digitalization priority sectoral areas are Health, Lands, Kenya Revenue Authority, Transport, Education, Border Control, Citizen Services, and Cabinet," it added.

Slow and poor service delivery at government establishments has been blamed on the use of outdated statements that are prone to bureaucracy.

To remove this, the state has been digitizing its services to improve service delivery and reduce corruption.

Already, the benefits of the new tech solutions are being felt with the timely processing of government services such as passport applications, among others.

AllAfrica publishes around 500 reports a day from more than 100 news organizations and over 500 other institutions and individuals, representing a diversity of positions on every topic. We publish news and views ranging from vigorous opponents of governments to government publications and spokespersons. Publishers named above each report are responsible for their own content, which AllAfrica does not have the legal right to edit or correct.

Articles and commentaries that identify allAfrica.com as the publisher are produced or commissioned by AllAfrica. To address comments or complaints, please Contact us.