South Africa: No Glitches Expected With October Grant Payment Cycle, Says Mpumalanga Sassa

Ashraf Hendricks / GroundUp (CC BY-ND 4.0)
A South African Social Security Agency van at Parliament (file photo).
3 October 2023
SAnews.gov.za (Tshwane)

The South African Social Security Agency (SASSA) in Mpumalanga has issued a statement assuring social grant beneficiaries of a smooth transaction during the October payment cycle.

This comes after the technical glitches experienced last month, affecting grant recipients across the country.

According to SASSA, the elderly will receive their money on 3 October, those living with disabilities on 4 October, while payment of children grants categories will get theirs from 5 October.

"Social grant beneficiaries have a right to choose a method of payment of their choice, freely. The forms to make a choice are available at the nearest SASSA offices."

Meanwhile, SASSA staff will be in most South African Post Office (SAPO) outlets and other payment platforms to monitor the payment and aim to assist beneficiaries with enquiries.

"The monitoring will be conducted for the first three payment days and they will assist any beneficiary that may be experiencing system payment-related challenges or non-payment due to failed bank verification and/or pending bank verification.

"In the eventuality of an unexpected non-payment [this] will be escalated to Postbank if related to a system glitch, and be sorted out as quickly as possible," the agency explained.

Beneficiaries are also reminded to check their contact details to ensure that they are still correct.

For more information, contact the toll-free number on 0800 60 10 11 or 013 754 9428/9363 from 07:30 to 16:00 during weekdays (Monday to Friday).

District contacts are as follows: Ehlanzeni 013 799 7063/65; Bushbuckridge 013 799 7010/11; Gert-Sibande 017 801 1794 and Nkangala 013 285 0648.

Read the original article on SAnews.gov.za.

Tagged:
Copyright © 2023 SAnews.gov.za. All rights reserved. Distributed by AllAfrica Global Media (allAfrica.com). To contact the copyright holder directly for corrections — or for permission to republish or make other authorized use of this material, click here.

AllAfrica publishes around 500 reports a day from more than 100 news organizations and over 500 other institutions and individuals, representing a diversity of positions on every topic. We publish news and views ranging from vigorous opponents of governments to government publications and spokespersons. Publishers named above each report are responsible for their own content, which AllAfrica does not have the legal right to edit or correct.

Articles and commentaries that identify allAfrica.com as the publisher are produced or commissioned by AllAfrica. To address comments or complaints, please Contact us.