Liberia: LTA to Launch First Consumer Protection Regulations in Liberia

2 August 2024
The Liberian Investigator (Monrovia)
By Nyantee S. Togba

Monrovia — The Liberia Telecommunications Authority (LTA) is poised to introduce its first set of consumer protection regulations, marking a significant milestone in safeguarding consumer rights within the telecommunications sector. This initiative comes after a technical meeting with telecommunications providers aimed at reviewing and discussing the new regulations.

Speaking at the opening of the technical meeting on Wednesday, LTA Acting Chairperson Patrick Honnah emphasized the importance of the initiative. "Meeting with telecommunications operators is crucial to review and discuss the new regulations, which are designed to enhance consumer rights in Liberia," Honnah stated. "We are committed to being proactive in protecting consumers' rights through fair pricing and data protection."

Once implemented, the regulations are expected to bring significant changes to Liberia's telecommunications landscape, ensuring fair treatment and adequate protection for consumers from service providers. The LTA plans to undertake a nationwide consultation to engage citizens and gather their input on the new measures, starting with Maryland County.

Lekpele Nyamlon, head of the LTA's Consumer Affairs department, highlighted the extensive consultations that have taken place in preparation for the new regulations. "Following broad-based consultations, we are ready to be more proactive in implementing this protection policy for consumers who use services provided by telecommunications providers," Nyamlon stated.

The nationwide consultation initiative will allow citizens to voice their concerns and suggestions, ensuring that the regulations are well-informed and effective. The LTA's proactive approach aims to foster a more transparent and consumer-friendly telecommunications environment in Liberia.

As the LTA embarks on this new chapter, both the authority and telecommunications providers are expected to work closely to ensure the successful implementation of these consumer protection regulations, ultimately benefiting all telecommunications users in the country.

Read the original article on Liberian Investigator.

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