....as GM highlights capacity building as top priority
The Lagos State Traffic Management Authority, LASTMA, said the agency has received and addressed over 1,750 calls from the public since the toll-free call center was inaugurated in June 2024.
These calls included feedback on the performance of LASTMA Officers at various traffic hotspots across the State.
LASTMA General Manager, Mr. Olalekan Bakare-Oki, disclosed this on Sunday, during an operational meeting with Zonal Heads and field officers, at LASTMA Headquarters, Oshodi area of the State.
Bakare-Oki, reinforced the agency's strong commitment to delivering swift and efficient responses to all inquiries and reports received through its Toll-Free Call Center; 080000527862 /080000LASTMA.
The Toll-Free Call Center, operational daily from 8 AM to 10 PM, serves as a crucial link between LASTMA and the public, enabling motorists to report incidents, seek assistance, and access real-time traffic updates.
According to him, "This assurance forms part of the new management's strategic approach to enhancing the efficiency of traffic management across Lagos State."
Stressing the critical importance of responsive communication with the motoring public, Bakare-Oki said that every call received by the agency is treated with the highest level of urgency.
"We are acutely aware of the challenges faced by Lagosians on our roads, particularly due to ongoing road construction and rehabilitation projects by the Government.
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"We are committed to providing timely and effective solutions. Our toll-free call center is a vital tool in this regard, and we continuously strive to ensure that every call is answered promptly, with the appropriate actions taken immediately," he stated.
Bakare-Oki added that to improving response times, "the new LASTMA management is placing a strong emphasis on capacity building within the agency. This involves comprehensive training programs for staff at all levels to enhance their skills and ensure they are well-equipped to handle the evolving demands of traffic management in the rapidly expanding metropolis of Lagos.
"Our commitment extends beyond simply responding swiftly to public needs; we are also focused on empowering our staff with the knowledge and tools required to perform their duties effectively.
"Capacity building remains a top priority, and the government is actively investing in the continuous development of our personnel to ensure they deliver the highest standards of service."
He reiterated LASTMA's dedication to upholding its core values of integrity, professionalism, and service excellence, assuring the public that" the agency will continue to strive for improvements across all aspects of its operations to better serve the people of Lagos."
