South African Watchdog Targets Meta Over its 'Abuse of Dominance'

The Competition Commission has referred Meta (the new name for the Facebook company) to a tribunal over alleged abuse of its dominance in the social media industry.

The commission, which had been investigating claims of unfair conduct against the multi-billion dollar firm since March 2021, recommended that Meta pay a fine of 10% of the U.S. company's local turnover. The Facebook and WhatsApp owner allegedly threatened to block GovChat and its subsidiary #LetsTalk from using its WhatsApp Business Application Programming Interface (API). GovChat is a startup that was launched in 2018 by the South African government and used the WhatsApp Business API to facilitate real time communication between government and citizens. According to government data, it had over 8.7 million active users.

According to Reuters, WhatsApp defended its exclusion of GovChat from its API over its alleged failure to comply with Meta's terms of service. A statement from a WhatsApp spokesperson read: "GovChat has repeatedly refused to comply with our policies which are designed to protect citizens and their information, preferring to prioritise their own commercial interests over the public. We will continue to defend WhatsApp from abuse."

Documents

InFocus

The Meta logo (Meta is the new name for the Facebook company).

Follow AllAfrica

AllAfrica publishes around 400 reports a day from more than 100 news organizations and over 500 other institutions and individuals, representing a diversity of positions on every topic. We publish news and views ranging from vigorous opponents of governments to government publications and spokespersons. Publishers named above each report are responsible for their own content, which AllAfrica does not have the legal right to edit or correct.

Articles and commentaries that identify allAfrica.com as the publisher are produced or commissioned by AllAfrica. To address comments or complaints, please Contact us.