System Failure Affects Critical Healthcare Services In Kenya
A major system failure at the Social Health Authority (SHA) has disrupted patient flow in both public and private healthcare facilities across Kenya. Launched in 2024, the SHA was designed to be the cornerstone of the country's push for universal health coverage.
In an official statement, the health body said its digital platform experienced a significant outage on March 1. "This outage has interrupted essential healthcare service delivery across contracted facilities, specifically impacting pre-authorization processes."
The SHA has urged healthcare providers to remain patient while restoration efforts are underway, pledging to provide regular updates until full service is reinstated.
SHA halts critical healthcare approvals services nationwide.
InFocus
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President William Ruto has denied claims that the government spent more than Sh100 billion Kenyan shillings (about U.S$800 million) on the Social Health Authority (SHA), which manages health insurance the country, vowing not to abandon the program.
Earlier, the Rural and Urban Private Hospitals Association of Kenya urged the government to establish a "sustainable health financing model" to prevent an
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