Kenya to Investigate Mobile Operator's M-Pesa Outage

Kenyan mobile operator Safaricom is being investigated for a weekend outage of its M-Pesa service, which  left millions of customers unable to receive or send money for most of the day. Information Cabinet Secretary Joe Mucheru has ordered the Communications Authority of Kenya to work with the Central Bank of Kenya to establish causes of the outage.



A woman withdraws money from an M-Pesa outlet in Nyeri (file photo).

  • Kenya:   Safaricom Explains What Caused M-Pesa Outage

    Nation, 9 December 2018

    Hours after Information, Communications and Technology Cabinet Secretary Joe Mucheru directed Communications Authority carry out an investigation and issue a report following… Read more »

  • Kenya:   Safaricom's M-Pesa Services Down

    Nation, 8 December 2018

    Safaricom's mobile money service M-Pesa is currently unavailable due to hitches affecting its database, the telecommunications firm has said. Read more »

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